Frequently Asked Questions (FAQ)
❓ Frequently Asked Questions
Find answers to the most common questions about shopping with GeePAC Trend. Can't find what you're looking for? Contact us and we'll be happy to help!
📦 Shipping & Delivery
Q: How long does shipping take?
A: Shipping times vary by location:
- United States: 5–10 business days
- Canada & Europe: 7–14 business days
- International: 10–20 business days
Q: Do you ship internationally?
A: Yes! We ship to 28 countries worldwide including the US, Canada, UK, Europe, Australia, Japan, and more.
Q: How can I track my order?
A: Once your order ships, you'll receive a tracking number via email. You can use this to track your package every step of the way.
Q: What if my package is delayed?
A: Delivery times are estimates and may be affected by customs, carrier issues, or other events outside our control. If your order is significantly delayed, please contact us at support@geepactrend.com.
Q: Do I have to pay customs fees?
A: International customers may be responsible for customs fees or import taxes depending on your country's regulations.
↩️ Returns & Exchanges
Q: What is your return policy?
A: We offer a 30-day return policy. Items must be in the same condition you received them—unworn, unused, with tags, and in original packaging. You'll also need your receipt or proof of purchase.
Q: How do I start a return?
A: Email us at support@geepactrend.com with your order number. If approved, we'll send you a return shipping label and instructions.
Q: Can I exchange an item?
A: The fastest way to get what you want is to return your item and place a new order for the item you'd like instead.
Q: What items cannot be returned?
A: We cannot accept returns on perishable goods, custom/personalized items, personal care products (beauty items), hazardous materials, sale items, or gift cards.
Q: How long does it take to get my refund?
A: Once we receive and inspect your return, you'll be refunded on your original payment method within 10 business days. Please allow additional time for your bank to process the refund.
💳 Payment & Pricing
Q: What payment methods do you accept?
A: We accept all major credit cards, debit cards, Shop Pay, and other payment methods through our secure Shopify Payments system.
Q: Is it safe to shop on your website?
A: Absolutely! Our website uses SSL encryption and secure payment processing through Shopify to protect your information.
Q: Do you offer discounts or promotions?
A: Yes! Sign up for our email list to receive exclusive deals and be the first to know about sales and promotions.
Q: Why was I charged a different amount than expected?
A: The final price includes the product cost, shipping, and applicable taxes based on your location.
🛍️ Orders & Products
Q: Can I cancel or modify my order?
A: We process orders quickly, so we may not be able to cancel or modify orders after they're placed. Contact us immediately at support@geepactrend.com and we'll do our best to help.
Q: What if I receive a damaged or defective item?
A: Please contact us immediately at support@geepactrend.com with photos of the damage. We'll make it right by sending a replacement or issuing a refund.
Q: What if I receive the wrong item?
A: We apologize for any mix-up! Contact us right away at support@geepactrend.com and we'll arrange to send you the correct item.
Q: Are product colors accurate?
A: We do our best to display accurate colors, but they may appear slightly different on your screen due to device settings and display variations.
Q: Do you restock sold-out items?
A: It depends on the item. Contact us about a specific product and we'll let you know if and when it will be restocked.
👤 Account & Privacy
Q: Do I need an account to place an order?
A: No, you can checkout as a guest. However, creating an account makes it easier to track orders and manage returns.
Q: How do you protect my personal information?
A: We take your privacy seriously. Review our Privacy Policy to learn how we collect, use, and protect your information.
📞 Still Have Questions?
If you didn't find the answer you were looking for, we're here to help!
📧 Email: support@geepactrend.com
📞 Phone: (727) 851-4415
⏰ Hours: Monday–Friday, 9 AM – 6 PM (CT)
We typically respond within 24–48 hours.